Privacy Policy

The protection of your personal data is important to us.

Please take some time to read this Privacy Policy (hereinafter referred to as the “Policy”) in order to be informed about how the company under the corporate name “KLIMATISTIKI S.A.”, having its registered office in Thessaloniki, 7th km Thessaloniki–Kavala, tel. +30-2310-681432, email address info@sivis.gr (hereinafter referred to as the “Company”, “we” or “us”), acting as Data Controller, collects, stores, uses and generally processes your personal data when you visit or use its websites.

This Policy also describes how your personal data are used, disclosed and protected, the rights you have in relation to your personal data, as well as how you can contact us. For any questions regarding this Policy or any matter related to the processing of your Data and the exercise of your rights, you may contact us using the Company’s contact details listed above.

1. What are personal data?

The term “personal data” refers to information relating to natural persons, such as full name, postal address, email address, telephone number, etc., which identify or may identify you, hereinafter referred to as “Personal Data” or “Data”.

2. Data Controller

The Data Controller for the processing of personal data is SIVIS, as represented through the website www.sivis.gr.

For any matter concerning the protection of personal data, users may contact us via the contact details provided on the website.

3. What is the processing of personal data?

Any operation or set of operations performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

4. What data do we collect?

Through the customer feedback form, the following personal data may be collected:

First name
Last name
Company / Customer
Position within the company
Email address
Telephone number (optional)
Evaluation responses and comments
Date of form submission

The submission of data is carried out voluntarily by the user.

5. For what purpose do we collect your data?

Personal data are collected and processed exclusively for the following purposes:

Collection and evaluation of customer experience and satisfaction
Improvement of the quality of products and services
Internal statistical analysis and qualitative evaluation
Communication with the submitter, if required, in relation to the evaluation

The data are not used for commercial promotion or advertising purposes.

6. What is the legal basis for processing your data?

We collect your Data only if there is a lawful basis for processing them.

In all cases, processing is based on one of the following legal grounds:

a) Legal obligations of the Company
In certain cases, we may be legally obliged to use or retain your Data, as required by applicable legislation, such as tax law.

b) Legitimate interest of the Company
In some cases, it is necessary to understand our audience, promote our services and effectively operate our websites. For example, we rely on our legitimate interest when analyzing website content usage in order to understand how it is used.

c) User consent, which is explicitly provided by selecting the relevant checkbox during form submission.

7. Who are the recipients of your data?

Access to your Data is granted only to the strictly necessary personnel of the Company, who are bound by confidentiality obligations.

Your Data may be disclosed to cooperating companies providing technical support and software maintenance services, website management services, Google (analytics), and providers of newsletter management software.

8. How do we ensure that our partners respect your data?

Our partners have agreed and committed to:

Maintaining confidentiality
Not transferring your Data to third parties without the Company’s authorization
Implementing appropriate technical and organizational security measures
Complying with the legal framework for the protection of personal data, in particular Regulation (EU) 2016/679 (GDPR)

Personal data:

Are not disclosed to third parties
Are not sold, leased or transferred for any other purpose
Are accessible only by authorized persons of SIVIS, exclusively for the purposes described above

9. When do we delete your data?

Your Data are retained by the Company only for the period necessary to fulfill the purpose for which they were provided, unless retention is required due to legal claims or legal obligations.

Information regarding the retention period of data collected through cookies is provided in the Cookie Policy.

Data retention period
Personal data are retained only for as long as necessary to fulfill the purposes of processing and are subsequently deleted securely, unless otherwise required by law.

10. Are your data secure?

Recognizing the importance of data security, we have implemented all appropriate organizational and technical measures to safeguard your personal data against unauthorized access, misuse, alteration, unlawful dissemination, disclosure, loss, accidental or unlawful destruction, or any other form of unlawful processing. These measures are reviewed and updated when deemed necessary.

11. What are your rights?

You have the right to:

Access your data
You have the right to be informed about how and which Data we process, the purpose of processing, the type of Data held, recipients, retention period, and whether automated decision-making takes place.
Rectification of inaccurate data
You may request correction or completion of inaccurate or incomplete Data.
Erasure
You may request the deletion of your Data if they are no longer necessary for the stated purposes.
Data portability
You may request to receive your Data in a readable format or to have them transmitted to another data controller.
Restriction of processing
You may request restriction of processing while objections are being examined.
Withdrawal of consent / objection
You may object to processing or withdraw your consent at any time, unless overriding legitimate grounds exist.

12. How can you exercise your rights?

You may exercise your rights by submitting the relevant request forms available below, either by post to the Company’s address or by email at info@sivis.gr.

Request for erasure of personal data
Request for correction of inaccurate personal data
Request for withdrawal of consent
Request for access to personal data
Request for data portability
Request for objection to processing
Request for restriction of processing

13. When do we respond to your requests?

We respond to your requests free of charge, without delay, and in any case within one (1) month of receipt. If the request is complex or numerous, we will inform you within one month if an extension of up to two (2) additional months is required.

If requests are manifestly unfounded or excessive, particularly due to their repetitive nature, the Company may charge a reasonable fee or refuse to act, providing justification.

If you do not receive a response within the above timeframe, or if the response is unsatisfactory, you may contact the Hellenic Data Protection Authority (www.dpa.gr).

14. Do we use automated decision-making or profiling?

We do not make decisions or carry out profiling based on automated processing of your Data, except in the case of cookie usage on our website, always following prior information and your consent.

15. Applicable law

The applicable law is Greek law, as shaped in accordance with Regulation (EU) 2016/679 (GDPR), as well as the applicable national and European legal framework on personal data protection. The competent courts for any disputes related to your Data are the Courts of Athens.

16. How will you be informed of changes to this Policy?

We update this Policy whenever necessary. If there are significant changes, we will publish the updated Policy on our website before the changes take effect and notify you by appropriate means.

We encourage you to review this Policy periodically to stay informed about how your Data are protected.

This Privacy Policy was last updated on 12/01/2026.